Preliminary Information Form

This English version is provided for information only. The agreement is governed by Turkish law and the Turkish text prevails in case of any discrepancy.

This Preliminary Information Form has been prepared pursuant to Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, in order to inform the consumer before the order.

1. Seller details

2. Essential characteristics of the service

YouReply Qualitative is a software service, accessed through a web browser, that allows qualitative research data such as interview transcripts, focus group transcripts, open-ended survey responses and field notes to be coded, analyzed thematically and reported. The AI suggests codes and themes; the decision to accept, edit or reject them rests with the researcher. The current plans, limits and amounts are published on the pricing page and are the basis for the order.

• Free: ₺0 (one study, ten documents per study, AI analysis on five documents per month)
• Academic, Individual, Team and Business: plans purchased for a monthly or annual period
• Enterprise: a plan whose limits and terms are set by contract

3. Price and payment

Amounts are in Turkish lira and include VAT. The pricing page shows the monthly and the annual period fee for each plan separately.

Payment is collected in advance and as a single charge for the monthly or annual period you select. Card details are not stored, the subscription does not renew automatically at the end of the period and no new charge is made to your card when the period ends. When the period is over, the account returns to the free plan; a user who wants to continue makes a new payment for a new period. Annual payment includes two months free, meaning ten months are charged.

Payment methods: card payment through the secure payment page of the payment institution (iyzico), or bank transfer/EFT. Card types and any installment options are shown on the payment institution's screen. For payment by transfer/EFT, the plan is activated after it is confirmed that the payment has reached our account. The invoice is issued electronically according to the details you provide during the order.

4. Delivery

The service is digital; there is no physical delivery. For card payments, after the payment is approved, and for transfer/EFT payments, after the payment is confirmed, the plan is activated on your account and can be used throughout the period you selected.

5. Free trial

A 14-day free trial is offered once per product for paid plans. No credit card details are requested for the trial and no automatic charge is made at the end of it; if you want to continue, you start the payment yourself.

6. Right of withdrawal

The right of withdrawal of consumers in distance contracts is governed by Article 48 of Consumer Protection Law No. 6502 and by the Regulation on Distance Contracts. As a rule, in service contracts the consumer may withdraw within fourteen days from the day the contract is concluded, without giving any reason.

Pursuant to Article 15/1 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in contracts concerning services performed instantaneously in electronic form or intangible goods delivered instantly to the consumer (item ğ) and in contracts concerning services the performance of which has begun with the consumer's approval before the withdrawal period expires (item h).

For this reason, before the payment step, information about the service being made available for use immediately, without waiting for the withdrawal period, is shown separately and your approval is taken. The record of that approval is kept together with your order record.

Because no payment is taken during the free trial period, no refund of any amount arises in that period.

7. Changing plans

When another paid plan is purchased, the new plan starts immediately once the payment is approved and the new period runs from that date. No partial refund or set-off is calculated for the time remaining from the previous period.

8. Complaints and remedies

You can send your complaints and requests to destek@youreply.com.tr. For disputes that cannot be resolved, an application may be made, within the monetary limits announced each year by the Ministry of Trade, to the consumer arbitration committee at the place where the consumer resides or where the consumer transaction was carried out and, for disputes above the monetary limit, to the consumer court following the mediation process that is a condition of action.

9. Acknowledgment

The consumer acknowledges that they have read this form in electronic form and that, before completing the purchase, they were informed about the essential characteristics of the service, the sale price, the payment method, performance and the right of withdrawal. A copy of this form and of the Distance Sales Agreement, specific to the order, is sent to your registered e-mail address after the order and is kept for the period prescribed in the legislation.