Distance Sales Agreement

This English version is provided for information only. The agreement is governed by Turkish law and the Turkish text prevails in case of any discrepancy.

This page is the general text of the distance sales agreement used in the sale of YouReply Qualitative plans. The order-specific details (buyer, plan, period, price, payment method and date) are entered into this text during the order and a copy is sent to the buyer by e-mail.

1. Parties

1.1 Seller

1.2 Buyer

The user who purchases the service through the Platform. Buyer details are collected during the order process and appear in the order-specific copy.

2. Subject of the agreement

The subject of this agreement is the sale and performance of the digital service that the Buyer purchases electronically through the YouReply Qualitative platform, and the determination of the parties' rights and obligations.

3. Service and price

The service subject to sale is the plan selected in the order from among the plans defined on the pricing page. Prices are in Turkish lira and include VAT.

Payment is collected in advance and as a single charge for the monthly or annual period you select. Card details are not stored, the subscription does not renew automatically at the end of the period and no new charge is made to your card when the period ends. When the period is over, the account returns to the free plan; a user who wants to continue makes a new payment for a new period. Annual payment includes two months free, meaning ten months are charged.

Payment is made by card through the secure payment page of the payment institution, or by bank transfer/EFT. Card details are neither seen nor stored by the Seller.

4. Performance

The digital service is activated on the Buyer's account after the payment is approved for card payments, and after the payment is confirmed for transfer/EFT payments, and can be used throughout the selected period. At the end of the period the account returns to the free plan unless a new payment is made; the Buyer's data is not deleted for that reason.

5. Right of withdrawal

The right of withdrawal of consumers in distance contracts is governed by Article 48 of Consumer Protection Law No. 6502 and by the Regulation on Distance Contracts. As a rule, in service contracts the consumer may withdraw within fourteen days from the day the contract is concluded, without giving any reason.

Pursuant to Article 15/1 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in contracts concerning services performed instantaneously in electronic form or intangible goods delivered instantly to the consumer (item ğ) and in contracts concerning services the performance of which has begun with the consumer's approval before the withdrawal period expires (item h).

For this reason, before the payment step, information about the service being made available for use immediately, without waiting for the withdrawal period, is shown separately and your approval is taken. The record of that approval is kept together with your order record.

Because no payment is taken during the free trial period, no refund of any amount arises in that period.

6. Changing plans

If the Buyer purchases another paid plan during the current period, the new plan starts immediately and the new period runs from that date; no partial refund or set-off is calculated for the remaining time.

7. Personal data

The processing of personal data is explained in the Privacy Notice (KVKK). For the research data that the Buyer uploads to the Platform, the Buyer is the data controller and the Seller is the data processor; the related obligations are set out in the Data Processing Addendum.

8. Force majeure

If obligations cannot be performed because of extraordinary events beyond the control of the parties, the parties cannot be held liable to each other; when the obstacle is removed, the agreement continues from where it left off.

9. Resolution of disputes

This agreement is governed by the law of the Republic of Türkiye. A Buyer who qualifies as a consumer may, under Articles 68 and 73 of Law No. 6502, apply to the consumer arbitration committee or the consumer court at the place where they reside or where the transaction was carried out. For a Buyer who purchases as a merchant, the general rules of jurisdiction apply.

10. Entry into force

The agreement enters into force on the date it is approved electronically by the Buyer, and the order-specific copy is sent to the Buyer by e-mail.