Delivery and Return Terms

This English version is provided for information only. The agreement is governed by Turkish law and the Turkish text prevails in case of any discrepancy.

1. Digital delivery

All services purchased through YouReply Qualitative are digital; there is no physical product delivery. For card payments, after the payment is approved, and for transfer/EFT payments, after the payment is confirmed, the plan is activated on your account. Account and activation details are sent to your registered e-mail address; reports and export files are downloaded from the Platform.

2. Free trial

A 14-day free trial is offered once per product for paid plans. No credit card is required to start a trial and no automatic charge is made at the end of it; when the period is over, the account returns to the free plan.

3. Right of withdrawal and its exception

The right of withdrawal of consumers in distance contracts is governed by Article 48 of Consumer Protection Law No. 6502 and by the Regulation on Distance Contracts. As a rule, in service contracts the consumer may withdraw within fourteen days from the day the contract is concluded, without giving any reason.

Pursuant to Article 15/1 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in contracts concerning services performed instantaneously in electronic form or intangible goods delivered instantly to the consumer (item ğ) and in contracts concerning services the performance of which has begun with the consumer's approval before the withdrawal period expires (item h).

For this reason, before the payment step, information about the service being made available for use immediately, without waiting for the withdrawal period, is shown separately and your approval is taken. The record of that approval is kept together with your order record.

Because no payment is taken during the free trial period, no refund of any amount arises in that period.

4. Refund assessment

In situations that do not fall within the exception above, or if the service cannot be accessed at all for a technical reason, you can make a request by writing to destek@youreply.com.tr. We assess your request within three business days at the latest and notify you of the outcome in writing. If it is decided that a refund will be made, the amount is refunded through the payment method you used, within the period prescribed in the legislation; for card payments, when the amount appears in your account depends on your bank's processing time.

5. Changing plans

When you move to another paid plan, the new plan starts immediately once the payment is approved and the new period runs from that date. No partial refund or set-off is calculated for the time remaining from the previous period; for this reason we recommend that you check the end date of your current period before changing plans.

6. End of the period

When the period ends and no new payment is made, your account returns to the free plan. Your data is not deleted for that reason; the limits of the free plan (one active study, ten documents per study) apply to new activity. If you want your data to be deleted, you can follow the route set out in the Privacy Policy.

7. Contact

For questions about delivery and refunds: destek@youreply.com.tr.